OUR STORE

VISIT OUR NEW
STORE IN WISCONSIN

S13W33650 US Hwy 18
Suite B1
Delafield, WI 53018

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INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Absolutely, when you order from Air Candies, you can rest assured that the product you see in the picture is what you will receive. Our commitment is to provide you with the delightful and quality experience you expect and deserve.

However, it’s important to note that due to high demand and continuous efforts to improve our packaging for better sustainability and convenience, there may be occasions when the packaging of the product differs slightly from the image shown. This is simply a testament to our dedication to evolving and enhancing our products and services.

Despite any variations in packaging, the content inside – the delicious, freeze-dried Skittles – remains consistent in quality and taste. We maintain stringent quality controls to ensure that every pack of Air Candies offers the same amazing experience, matching the flavor and crunch that our customers love.

So, while the outer package might occasionally change, the unique and delightful Air Candies experience inside remains unchanged. We’re committed to ensuring that every bite brings you the joy and satisfaction you anticipate from our products.

Where can I view my sales receipt?
  1. Log in to Your Account: Start by logging into your customer account on the Air Candies website. If you don’t have an account, you would have received an email with the necessary details to create one when you made your purchase.
  2. Access Your Order History: Once logged in, navigate to the ‘My Account’ section. Here, you’ll find a comprehensive overview of your account, including past orders.
  3. Find Your Recent Purchase: In the ‘Orders’ tab within your account, you’ll see a list of all your purchases. Locate the specific order for which you need the sales receipt.
  4. View Order Details: Click on the order number or the ‘View’ button next to the relevant order. This action will open a detailed page showing all the specifics of that particular order, including the products purchased, the total cost, payment method, shipping details, and the status of the order.
  5. Sales Receipt: On this order details page, you will find the sales receipt for your purchase. It serves as an official record of your transaction with Air Candies.
  6. Print or Download: You have the option to print or download the receipt directly from this page for your records. There might be a ‘Print’ button or you can use your browser’s print function to print the receipt.
  7. Email Receipt: Additionally, after making a purchase, a sales receipt is automatically sent to the email address you provided during checkout. Check your email inbox (and sometimes the spam/junk folder, just in case) for an email from Air Candies containing the receipt.

Remember, if you encounter any issues accessing your sales receipt or if you need further assistance, Air Candies’ customer service team is available to help. You can reach out to them through the contact information provided on the website for prompt support.

How can I return an item?

If you’re looking to return a product purchased from Air Candies, please follow these steps as per our Return and Refund Policy:

  1. Check Eligibility:
    • Ensure your product is eligible for return within 15 days of the original purchase date. Remember, candy and apparel items are non-refundable.
  2. Product Condition:
    • The product must be returned in its original packaging, unused and undamaged. Also, ensure you have the receipt or proof of purchase.
  3. Notify Us:
  4. Ship the Item Back:
    • Send the item to: S13W33650 US Hwy 18 Suite B1 Delafield, WI 53018. Please note that return shipping costs and risks are your responsibility, so we recommend using a reliable shipping service with tracking.
  5. Inspection and Refund:
    • Once we receive and inspect the returned item, we’ll process your refund if eligible, or ship a replacement if it’s an exchange. The refund will be credited to your original payment method.

For any questions or to follow up on the status of your return, feel free to contact us at the email or phone number provided above.

Will you restock items indicated as “out of stock?”

Yes, at Air Candies, we regularly restock items that are currently marked as “out of stock.” We understand how disappointing it can be to find your favorite treats unavailable, which is why we are committed to replenishing our inventory as quickly as possible.

The availability of our products can vary due to the high demand and the meticulous process involved in creating our quality freeze-dried candies. Restocking times may differ based on various factors such as production schedules, seasonal demands, and supply chain efficiency.

To keep you in the loop, we recommend signing up for our restock notifications on the product page. This way, you’ll be the first to know when your desired item is back in stock and ready to be ordered. Additionally, you can always reach out to our customer service for more information about specific products and their expected restock dates.

Thank you for your patience and continued support of Air Candies. We’re dedicated to ensuring you have access to all your favorite candies in a timely manner.

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